All prices shown are VAT inclusive, where applicable at the current UK rate.

Delivery:

All orders are shipped within 48 hours, once payment has been cleared, by ‘signed for’ courier service. The couriers operate a Monday to Friday service between 9am – 5pm and a specific time slot cannot be specified, although generally should be received by 4 working days (UK).

Delivery costs:

  • UK £3
  • Europe £4
  • Europe (out E.U) £8
  • Africa £10
  • Asia £10
  • USA £10
  • Oceania £10

Returns:

If you want to return an item purchased online, return it to us within 28 days of the delivery date together with the original packaging and we will either exchange the item or give you a refund. Please note shipping charges will not be refunded. Also note that earrings cannot be returned or exchanged for hygienic reasons.

Dione London will refund the UK pounds sterling purchase price and takes no responsibility for exchange rate movements that may have occurred between time of purchase and return. We advise all customers to return any items to us by ‘signed for’ delivery as we cannot accept responsibility for goods not arriving with us. Please ensure you include your contact details.

Address for return:
Dione London
205 Westbourne Studios
242 Acklam Road
London
W10 5JJ